Open source Freshdesk alternatives
Every project in the catalog is MIT, Apache or BSD licensed. 0 projects explicitly describe themselves as a Freshdesk alternative; 4 more are in the category where Freshdesk is a typical product.
Open source projects in the same category: Customer Support & Helpdesk
Category-level information: these projects are the same kind of software as Freshdesk; they have not claimed to be a one-to-one replacement.
papercups-io · Customer Support & Helpdesk
Common commercial products in this category: Zendesk, Intercom, Freshdesk
- You add a customizable live chat widget to your website or mobile apps.
- You can follow and respond to customer support requests via Slack or Mattermost.
- You can manage SMS messages from email and via Twilio through a single panel.
- • Website is unreachable (checked: 2026-10-31)
- • Last update 2 years ago
- ↑ PositiveHacker News
Show HN: Papercups – Open-source alternative to Intercom
“Wow, cool to see this here! Just recently reached out to Kam, founder of Papercups, on LinkedIn as I had read his article about them going through YC. I wanted to know more about people's experiences with remote YC batches, and Kam responded very quickly and set up a call with…”
- • NeutralHacker News
Show HN: Papercups – Open-source alternative to Intercom
“Yup! To be honest, a lot of the smaller teams using Papercups with our Slack integration rarely need to interact with the admin dashboard if they don't want to. (But it turns out that having a dashboard to manage unresolved questions, add private notes/labels/tags to…”
Helpy
55helpyio · Customer Support & Helpdesk
Common commercial products in this category: Zendesk, Intercom, Freshdesk
- You manage support requests that come with email integration through a central interface.
- By creating a SEO compliant information bank and community forum, you allow users to find answers to their questions on their own.
- Thanks to the JavaScript component, you easily add the support form to your website or application.
- • Website is unreachable (checked: 2026-10-31)
- • Last update 3 years ago
- • NeutralGitHub Issue
emails are still in english even though locale is set to `fa`
“ticket reply emails are still in English even though I changed default locale to Persian.”
- • NeutralGitHub Issue
Any Uploaded file results in 404. Logos in settings design as well as attachments in tickets
“Trying out Helpy. Using the docker image, updated it to latest release (1.2.1). Uploaded in `Settings` > `Design` header logo and favico. Shows that the path for them is: `/uploads/logos/logo.png` and `/uploads/logos/favicon.ico` If I look within the docker image for the…”
Trudesk
79polonel · Customer Support & Helpdesk
Common commercial products in this category: Zendesk, Intercom, Freshdesk
- You edit and manage support requests and tasks through a central interface.
- You host the application on Docker, cloud platforms, or local hardware.
- With Elasticsearch integration, you search data on the system quickly.
- • NeutralGitHub Issue
Trudesk out of memory ( aws t2.medium ec2 )
“[9305:0x3252d90] 3807303 ms: Scavenge 1371.1 (1423.1) -> 1371.0 (1424.1) MB, 14.4 / 0.0 ms (average mu = 0.208, current mu = 0.139) allocation failure [9305:0x3252d90] 3807325 ms: Scavenge 1371.5 (1424.1) -> 1371.3 (1424.6) MB, 5.5 / 0.0 ms (average mu = 0.208, current mu =…”
- ↓ NegativeGitHub Issue
Fresh Install V1.0.14 stuck in load loop
“**Is this a BUG REPORT or FEATURE REQUEST?**: - [X] BUG - [ ] FEATURE **What happened**: **install v1.0.14 and aftr login Trudesk fails and it thows this in console:** trudesk.min.js:1 TypeError: Cannot read property 'call' of undefined > at __webpack_require__…”
GroundedCoreAI · Customer Support & Helpdesk
Common commercial products in this category: Zendesk, Intercom, Freshdesk
- Dynamic decisions where they fit: within configured limits, the agent chooses knowledge retrieval or tool calls, and ReAct feeds execution results into the next decision.
- Explicit boundaries for high-impact actions: permissions, parameter validation, execution limits, and human confirmation are not left to the model.