Papercups
It is an open-source customer support platform that offers an enhanced, customizable chat widget with Elixir. The project is currently in maintenance mode; new feature enhancements have been discontinued and bug fixes and community contributions are accepted. Email provides multichannel communication support with SMS, Slack and Mattermost integrations.
papercups-io · Customer Support & Helpdesk
Common commercial products in this category: Zendesk, Intercom, Freshdesk
- You add a customizable live chat widget to your website or mobile apps.
- You can follow and respond to customer support requests via Slack or Mattermost.
- You can manage SMS messages from email and via Twilio through a single panel.
- • Website is unreachable (checked: 2026-10-31)
- • Last update 2 years ago
- ↑ PositiveHacker News
Show HN: Papercups – Open-source alternative to Intercom
“Wow, cool to see this here! Just recently reached out to Kam, founder of Papercups, on LinkedIn as I had read his article about them going through YC. I wanted to know more about people's experiences with remote YC batches, and Kam responded very quickly and set up a call with…”
- • NeutralHacker News
Show HN: Papercups – Open-source alternative to Intercom
“Yup! To be honest, a lot of the smaller teams using Papercups with our Slack integration rarely need to interact with the admin dashboard if they don't want to. (But it turns out that having a dashboard to manage unresolved questions, add private notes/labels/tags to…”