Open source Intercom alternatives
Every project in the catalog is MIT, Apache or BSD licensed. 2 projects explicitly describe themselves as a Intercom alternative; 4 more are in the category where Intercom is a typical product.
Projects that call themselves a “Intercom alternative”
Source: the project's GitHub description or README.
Chatwoot
100chatwoot · Chat & Messaging / Slack Alternatives
Alternative to (project's own claim): Intercom, Zendesk, Salesforce Service
Common commercial products in this category: Slack, Microsoft Teams, Discord
- You manage customer conversations from different channels from a single inbox
- You publish frequently asked questions and guides through the help center portal
- Edit support workflows with automated assignment and tagging tools
- • High number of open issues (1,600)
- • NeutralHacker News
Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk
“Alex from Papercups here :) My guess is partially what vardaro mentioned (to hedge their bets), and partially because the space is really, really "wide" (not sure if that's the right word) in the sense that products like this could go in a million different directions... for…”
- • NeutralHacker News
Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk
“Oh, wow. I used Chatwoot in the past, happily surprised you went through YC! I did have trouble self-hosting once, I think I had to enable task queues in my Heroku or something. I might've eventually switched over to the hosted option which was much easier. I would use Chatwoot…”
Verified against README · Oct 26, 2026 · source
melgarafael · E-Commerce & Headless
Alternative to (project's own claim): Kommo, Octadesk, Intercom
Common commercial products in this category: Shopify, BigCommerce, Salesforce Commerce Cloud
- You meet customers coming through WhatsApp with the help of AI agents.
- You provide full control by hosting system accesses and data on your own server.
- Using ready-to-install scripts, you install a VPS with a CRM single command.
Verified against README · Oct 25, 2026 · source
Open source projects in the same category: Customer Support & Helpdesk
Category-level information: these projects are the same kind of software as Intercom; they have not claimed to be a one-to-one replacement.
papercups-io · Customer Support & Helpdesk
Common commercial products in this category: Zendesk, Intercom, Freshdesk
- You add a customizable live chat widget to your website or mobile apps.
- You can follow and respond to customer support requests via Slack or Mattermost.
- You can manage SMS messages from email and via Twilio through a single panel.
- • Website is unreachable (checked: 2026-10-31)
- • Last update 2 years ago
- ↑ PositiveHacker News
Show HN: Papercups – Open-source alternative to Intercom
“Wow, cool to see this here! Just recently reached out to Kam, founder of Papercups, on LinkedIn as I had read his article about them going through YC. I wanted to know more about people's experiences with remote YC batches, and Kam responded very quickly and set up a call with…”
- • NeutralHacker News
Show HN: Papercups – Open-source alternative to Intercom
“Yup! To be honest, a lot of the smaller teams using Papercups with our Slack integration rarely need to interact with the admin dashboard if they don't want to. (But it turns out that having a dashboard to manage unresolved questions, add private notes/labels/tags to…”
Helpy
55helpyio · Customer Support & Helpdesk
Common commercial products in this category: Zendesk, Intercom, Freshdesk
- You manage support requests that come with email integration through a central interface.
- By creating a SEO compliant information bank and community forum, you allow users to find answers to their questions on their own.
- Thanks to the JavaScript component, you easily add the support form to your website or application.
- • Website is unreachable (checked: 2026-10-31)
- • Last update 3 years ago
- • NeutralGitHub Issue
emails are still in english even though locale is set to `fa`
“ticket reply emails are still in English even though I changed default locale to Persian.”
- • NeutralGitHub Issue
Any Uploaded file results in 404. Logos in settings design as well as attachments in tickets
“Trying out Helpy. Using the docker image, updated it to latest release (1.2.1). Uploaded in `Settings` > `Design` header logo and favico. Shows that the path for them is: `/uploads/logos/logo.png` and `/uploads/logos/favicon.ico` If I look within the docker image for the…”
Trudesk
79polonel · Customer Support & Helpdesk
Common commercial products in this category: Zendesk, Intercom, Freshdesk
- You edit and manage support requests and tasks through a central interface.
- You host the application on Docker, cloud platforms, or local hardware.
- With Elasticsearch integration, you search data on the system quickly.
- • NeutralGitHub Issue
Trudesk out of memory ( aws t2.medium ec2 )
“[9305:0x3252d90] 3807303 ms: Scavenge 1371.1 (1423.1) -> 1371.0 (1424.1) MB, 14.4 / 0.0 ms (average mu = 0.208, current mu = 0.139) allocation failure [9305:0x3252d90] 3807325 ms: Scavenge 1371.5 (1424.1) -> 1371.3 (1424.6) MB, 5.5 / 0.0 ms (average mu = 0.208, current mu =…”
- ↓ NegativeGitHub Issue
Fresh Install V1.0.14 stuck in load loop
“**Is this a BUG REPORT or FEATURE REQUEST?**: - [X] BUG - [ ] FEATURE **What happened**: **install v1.0.14 and aftr login Trudesk fails and it thows this in console:** trudesk.min.js:1 TypeError: Cannot read property 'call' of undefined > at __webpack_require__…”
GroundedCoreAI · Customer Support & Helpdesk
Common commercial products in this category: Zendesk, Intercom, Freshdesk
- Dynamic decisions where they fit: within configured limits, the agent chooses knowledge retrieval or tool calls, and ReAct feeds execution results into the next decision.
- Explicit boundaries for high-impact actions: permissions, parameter validation, execution limits, and human confirmation are not left to the model.