Chatwoot
Chatwoot collects customer requests from email, live chat, WhatsApp, social media, and other communication channels in a single inbox. This open source platform, which you can host on your own server, features AI-assisted agents, an internal help center portal, team collaboration tools, and detailed reporting. Intercom offers an open-source alternative to Zendesk and similar systems.
Chatwoot
100chatwoot · Chat & Messaging / Slack Alternatives
Alternative to (project's own claim): Intercom, Zendesk, Salesforce Service
Common commercial products in this category: Slack, Microsoft Teams, Discord
- You manage customer conversations from different channels from a single inbox
- You publish frequently asked questions and guides through the help center portal
- Edit support workflows with automated assignment and tagging tools
- • High number of open issues (1,600)
- • NeutralHacker News
Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk
“Alex from Papercups here :) My guess is partially what vardaro mentioned (to hedge their bets), and partially because the space is really, really "wide" (not sure if that's the right word) in the sense that products like this could go in a million different directions... for…”
- • NeutralHacker News
Launch HN: Chatwoot (YC W21) – Open-Source Alternative to Intercom, Zendesk
“Oh, wow. I used Chatwoot in the past, happily surprised you went through YC! I did have trouble self-hosting once, I think I had to enable task queues in my Heroku or something. I might've eventually switched over to the hosted option which was much easier. I would use Chatwoot…”
Verified against README · Oct 26, 2026 · source
My note
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